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TSM 310: Total Quality Improvement

(3-0) Cr. 3. S.

Prereq: STAT 101 or STAT 104, junior classification
Introduction to the fundamental concepts of TQM - Deming style of management, statistical studies to understand the behavior of products, processes, or services, and how to define and document processes and customer focus. Introduction to continuous improvement tools and methods - emphasis on team work and problem solving skills.