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Hospitality Management

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Administered by the Department of Apparel, Events, and Hospitality Management

The Hospitality Management program strives for excellence in professional and leadership development for the hospitality industry through education, research, and outreach.  Our mission is to create, share, and apply knowledge to provide hospitality consumers with products, services, and experiences to enhance overall well-being.  Educational experiences are planned to contribute to the graduate’s effectiveness as a career professional and as a person, family member, and citizen. Research along with Extension and Outreach efforts are conducted with the purpose of improving management effectiveness and quality of services within hospitality organizations. Finally, the program is committed to serving the respective missions of Iowa State University and the College of Human Sciences and to serving the needs of the citizens of Iowa.

Undergraduate Study

The program offers a Bachelor of Science degree in hospitality management. Coursework is planned to provide students with a general education plus professional preparation for supervisory and executive positions in hospitality organizations. Principles of business management are presented, as well as fundamentals of hospitality operations.

Graduates demonstrate leadership characteristics and make decisions based on integrating knowledge of financial, human resources, marketing, and operational principles for managing hospitality operations. They demonstrate best practices in meeting customer expectations and use of technology to achieve operational efficiency and effectiveness.

Learning experiences are provided in the quantity food production and service facility of the Hospitality Management program and other approved establishments. Students are required to have a total of at least 600 hours of relevant work experience prior to graduation. Of the 600 hours, 200 hours are required prior to completing one year in the program.

The program offers a concurrent B.S. and M.S. degree that allows students to obtain a B.S. and M.S. degree in hospitality management in 5 years.  Application for admission to the Graduate College should be made in the junior year.

Minor

A minor in Hospitality Management may be earned by successfully completing at least 15 credits of AESHM/HSP M courses. The minor must include at least six (6) credits in courses numbered 300 or above taken at ISU.  All course prerequisites must be completed prior to taking the course.  All minor courses must be taken for a grade.

The Hospitality Minor requires students to complete HSP M 101 and HSP M 233.  The remaining 9 credits may be selected from any HSP M designated course, as well as AESHM 287, AESHM 438, AESHM 474, and A M D 477.

Curriculum in Hospitality Management

Administered by the Apparel, Events, and Hospitality Management Department. Leading to the Bachelor of Science degree.

The curriculum in Hospitality Management develops students as leaders for the hospitality professions.

A minor in Hospitality Management is available; see requirements under Hospitality Management, Courses and Programs.

Students majoring in Hospitality Management are required to earn C- or better in all AESHM and HSP M courses.  Communication Proficiency Requirement:  Grade of C or better in ENGL 150 Critical Thinking and Communication, and ENGL 250 Written, Oral, Visual, and Electronic Composition.

Degree Requirements

10 Communications and Library
ENGL 150Critical Thinking and Communication3
ENGL 250Written, Oral, Visual, and Electronic Composition3
LIB 160Information Literacy1
Select one from the following:3
Introduction to Interpersonal Communication
Professional Communication
Fundamentals of Public Speaking
Total Credits10
9-10 Natural Sciences and Mathematical Disciplines
Select one MATH course from:3
Introduction to Probability
Introduction to Mathematical Ideas
College Algebra
Discrete Mathematics for Business and Social Sciences
Survey of Calculus
STAT 101Principles of Statistics3-4
or STAT 104 Introduction to Statistics
Natural Sciences (see approved list)3
Total Credits9-10
9 Social Sciences
ECON 101Principles of Microeconomics3
HD FS 102Individual and Family Development, Health, and Well-being3
Select from:3
Introduction to Psychology
Social Psychology
Introduction to Sociology
Total Credits9
6 Humanities
AESHM 342Aesthetics of Consumer Experience3
Approved courses3
Total Credits6
49-53  Hospitality Management Professional Core Courses
AESHM 170Supervised Work Experience I1
AESHM 175DFinancial Applications for Retail and Hospitality Industries: Hospitality Management2
AESHM 270DSupervised Work Experience II: Hospitality2
or AESHM 270P Supervised Work Experience II: ISU Dining
AESHM 287Principles of Management in Human Sciences3
AESHM 340Hospitality and Apparel Marketing Strategies3
AESHM 411ESeminar on Current Issues: Events and Hospitality1
AESHM 438Human Resource Management3
AESHM 470DSupervised Professional Internship: Hospitality3-6
or AESHM 470P Supervised Professional Internship: ISU Dining
HSP M 101Introduction to the Hospitality Industry3
HSP M 233Hospitality Sanitation and Safety3
HSP M 315Hospitality Law3
HSP M 333Hospitality Operations Cost Controls3
HSP M 352Lodging Operations Management I3
HSP M 380Quantity Food Production Management3
HSP M 380LQuantity Food Production and Service Management Experience2
HSP M 433Hospitality Financial Management3
HSP M 439Advanced Hospitality Human Resource Management3
HSP M 455Introduction to Strategic Management in Foodservice and Lodging3
Total Credits47-50
13-15 Hospitality Management electives

Select from:

A M D 275Retail Merchandising3
A M D 477Omni-channel Retailing3
AESHM 211Leadership Experiences and Development (LEAD)3
AESHM 222Creativity on Demand3
AESHM 474Entrepreneurship in Human Sciences3
EVENT 271Introduction to Event Management Only 6 credits of EVENT courses may apply for Hospitality elective credits3
EVENT 371Conference and Meeting Planning3
EVENT 471Special Events Coordination3
HSP M 189Introduction to University Dining Services Management1
HSP M 201Introduction to Casino Management3
HSP M 230Introduction to Hospitality Performance Analysis3
HSP M 260Global Tourism Management3
HSP M 289Contemporary Club Management3
HSP M 301XHospitality Revenue Management
HSP M 320Attractions and Amusement Park Administration3
HSP M 383Introduction to Wine, Beer, and Spirits2
HSP M 383LIntroduction to Wine, Beer and Spirits Laboratory1
HSP M 437Hospitality Information Technology3
HSP M 452Lodging Operations Management II3
HSP M 487Fine Dining Event Management3
13 Supporting courses
ACCT 284Financial Accounting3
AESHM 112Orientation for AESHM1
AESHM 113EProfessional Development for AESHM: Event Management and Hospitality Management1
AESHM 311ESeminar on Careers and Internships: Event Management and Hospitality Management1
FS HN 111Fundamentals of Food Preparation *2
FS HN 115Food Preparation Laboratory1
FS HN 167Introduction to Human Nutrition *3
*

A student who has not had high school chemistry is required to take CHEM 160 Chemistry in Modern Society


16-18 Electives

123.0 Total credits

**A student who has not had high school biology is required to take BIOL 101 Introductory Biology.

Hospitality Management, B.S.

Freshman
FallCreditsSpringCredits 
AESHM 1121AESHM 175D2 
AESHM 113E1AESHM 2873 
AESHM 170D1ECON 1013 
ENGL 1503HSP M or General Elective2-3 
FS HN 1673PSYCH or SOC3 
HSP M 1013LIB 1601 
HD FS 1023  
 15 14-15
Sophomore
FallCreditsSpringCredits 
AESHM 270D2ACCT 2843 
ENGL 2503AESHM 311E1 
HSP M 2333FS HN 1112 
HSP M or General Elective24FS HN 1151 
Natural Sciences or Chemistry33STAT 101 or 1043-4 
 HSP M or General Electives35 
 15 15-16
Junior
FallCreditsSpringCreditsSummerCredits
AESHM 3403AESHM 4383AESHM 470N3-6
HSP M 3523HSP M 3153 
SP CM 2123HSP M or General Electives24-7 
HSP M or General Electives38-9Humanities3 
 Math3 
 17-18 16-19 3-6
Senior
FallCreditsSpringCredits 
AESHM 411E1AESHM 3423 
HSP M 3333HSP M 4333 
HSP M 3803HSP M 4553 
HSP M 380L2HSP M or General Electives23-6 
HSP M 4393  
 12 12-15

US Diversity and International Perspectives Requirement:  Students in HSP M fulfill the US Diversity and International Perspectives Requirements by choosing 3 credits of coursework from each of the University-approved lists.

Note:

This sequence is only an example. The number of credits taken each semester should be based on the individual student's situation. Factors that may affect credit hours per semester include student ability, employment, health, activities, and grade point consideration.

1

BIOL 101 required if student has not completed high school biology

2

When the 4-year plan indicates HSP M Group or General Electives, choice depends on courses available.  However, you must have a total of 13-15 credits of HSP M electives and 11-17 credits of General Electives (HSP M courses may be taken to meet General Electives requirements).

3

CHEM 160 required if student has not completed high school chemistry

Graduate Study

The Hospitality Management program offers work for the Master of Science and Doctor of Philosophy degrees in hospitality management. Graduates of the program are able to interpret trends and adapt operating practices of hospitality organizations to changing economic, social, political, technological, and environmental conditions. The Master's degree program is designed to prepare individuals for managerial and leadership positions in industry, business, and non-profit organization; teaching careers; and continued graduate study.

The doctoral program is designed to prepare individuals to teach in programs at the university lefel; provide leadership in non-profit organizations; and/or conduct advanced research at the corporate level or with research firms.

A degree in hospitality management is the usual background for graduate study; however, applicants with preparation in dietetics, business, or closely related fields are encouraged to apply. PhD applicants must have two (2) years of professional work experience in the field.

The Master of Science degree requires either a thesis or non-thesis (creative component) project. Students also are required to take three core courses out of the four offered in the core areas (human resources, financial management, marketing, and strategic management).

The PhD program requires a minimum of 72 credits, up to 30 of which may be applied from the Master’s degree. All PhD students take a minimum of 15 research/dissertation credits.

Expand all courses

Courses

Courses primarily for undergraduates:

(3-0) Cr. 3. F.S.SS.


Introduction to the foodservice, lodging, and tourism components of the hospitality industry. Background information, current issues, and future challenges in various segments of the industry.

(1-0) Cr. 1. Alt. S., offered even-numbered years.


Overview of management concepts and distinct features of university dining services.

(3-0) Cr. 3. F.


An overview of the gaming industry. History and development of gaming, casino operations, casino games, marketing of the core gaming products, and social and economic impacts of the gaming industry.

(3-0) Cr. 3. F.S.


Introduction to Uniform Systems of Accounts for hospitality industry, profitability, income statements, budgeting, managing cash, accounts receivable and payable, costs control, pricing, and evaluation related to restaurant, lodging, and club industry. Preparation for a hospitality accounting certification exam.

(3-0) Cr. 3. F.S.


Sanitation and safety principles in hospitality operations. Issues impacting consumers and operators. Characteristics of food, supplies, and equipment as related to quality, sanitation and safety. Application of HACCP. Preparation for national foodservice sanitation certification examination.

(3-0) Cr. 3. F.S.


Overview of the global tourism industry: hospitality and related services, destination/ attractions, tourist behaviors, and destination marketing. Introduction to destination mix, socio-economic and cultural impacts of tourism, destination organizations, tourist motivations, destination image, marketing, promotions, tourism distribution system, and the future of tourism.
Meets International Perspectives Requirement.

(Cross-listed with EVENT). (3-0) Cr. 3. F.S.

Prereq: HSP M 101
Organization and management of private clubs including city, country, and other recreational and social clubs. Field trip may be required.

Cr. 1-2. Repeatable, maximum of 4 credits. F.S.SS.

Prereq: Freshman or Sophomore classification. Permission of instructor, adviser, and department chair.
Independent study on topics of special interest to the student, facilitated by approved faculty member. Maximum of 9 credits combined of HSP M 290 and HSP M 490 can be applied to graduation.

(3-0) Cr. 3. S.

Prereq: HSP M 101
Laws relating to ownership and operation of hospitality organizations. The duties and rights of both hospitality business operators and customers. Legal implications of various managerial decisions.

(Cross-listed with EVENT). (3-0) Cr. 3. S.

Prereq: HSP M 101 or permission of instructor
Examination of current issues in the attractions and amusement park industry. Emphasis will be placed on development and design along with the functional departments of modern amusement parks and themed attractions.

(3-0) Cr. 3. F.

Prereq: Credit or enrollment in HSP M 380, HSP M 380L; 3 credits MATH
Introduction to revenue and cost systems in the hospitality industry. Application of principles related to procurement, production, and inventory controls.

(3-0) Cr. 3. F.

Prereq: Credit or enrollment in HSP M 101, AESHM 287
Introduction to functional department activities and current issues of lodging organizations with emphasis on front office and housekeeping. Reservation activities and night audit exercises. Case studies.

(3-0) Cr. 3. F.S.

Prereq: HSP M 233 or 2 cr MICRO; FS HN 111 or FS HN 214; FS HN 115 or FS HN 215; at least junior classification; enrollment in HSP M 380L
Principles of and procedures used in quantity food production management including menu planning, food costing, work methods, food production systems, quality control, and service.

(0-6) Cr. 2. F.S.

Prereq: HSP M 233 or 2 cr MICRO; FS HN 111 or FS HN 214; FS HN 115 or FS HN 215; at least junior classification; enrollment in HSP M 380
Application of quantity food production and service management principles and procedures in the program's foodservice operation.

(2-0) Cr. 2. F.S.

Prereq: Must be at least 21 years old
Introduction to history and methods of production for a variety of wines, beers, spirits, and other beverages. Beverage tasting and sensory analysis; product knowledge; service techniques; sales; and alcohol service related to the hospitality industry.

(0-2) Cr. 1. F.S.

Prereq: HSP M 383 or concurrent enrollment. Must be at least 21 years old
The application of the management principles and procedures related to the sale and service of alcohol and specialty beverages served in the beverage and hospitality industry. Beverage tasting and sensory analysis of products commonly served in the beverage industry.

(3-0) Cr. 3. F.

Prereq: Credit or enrollment in HSP M 380, HSP M 380L
Principles and techniques related to basic management, leadership, and human resource management of foodservices in health care and other on-site foodservice settings. Food safety and sanitation for on-site foodservice operations. Credit for either HSP M 391 or AESHM 287 and AESHM 438 may count toward graduation. Not accepted for credit toward a major in Hospitality Management.

(3-0) Cr. 3. S.

Prereq: HSP M 391
Introduction to cost control in foodservice departments: procedures for controlling food, labor, and other variable costs. Application of principles related to food product selection, specification, purchase, and storage in health care and other onsite operations. Credit for either HSP M 392 or HSP M 233 and HSP M 333 may count toward graduation. Not accepted for credit toward a major in Hospitality Management.

Cr. 1-3. Repeatable, maximum of 6 credits. F.S.SS.

Prereq: HSP M Junior or Senior Classification and Permission of Instructor.
Intensive 2 to 8 week workshop exploration. Topics vary each time offered. Maximum of 6 credits of HSPM 393 can be applied toward graduation.

(3-0) Cr. 3. S.

Prereq: HSP M 333; ACCT 284; ECON 101; credit or enrollment in STAT 101
Use of common financial statements, accounting ratios, and financial techniques to impact management decisions.

(3-0) Cr. 3. F.

Prereq: HSP M 352
Introduction to hospitality information technology. Property management and point-of-sales system interfaces: customer relationship management, selecting and purchasing computer systems, electronic distribution systems, internet and its related application systems, managing internal and external communication networks. Case studies.

(3-0) Cr. 3. F.

Prereq: AESHM 438
Emphasis on development of management personnel in hospitality organizations. Case studies.

(3-0) Cr. 3. S.

Prereq: HSP M 352; credit or enrollment in HSP M 333
Development of business plan and evaluation of business performance in a simulated environment. Operational decision making practices by applying concepts of management, operations, marketing, and finance for a computer-mediated environment.

(3-0) Cr. 3. S.

Prereq: AESHM 340; credit or enrollment in HSP M 433 and AESHM 438
Introduction to strategic management principles and practices with an application of human resources, operations, marketing, and financial management concepts. Case studies.

(Dual-listed with HSP M 587). (2-3) Cr. 3. F.

Prereq: HSP M 380, HSP M 380L
Exploration of the historical and cultural development of the world food table. Creative experiences with U.S. regional and international foods. Application of management and financial principles in food preparation and service in fine dining settings. Individual special problems.
Meets International Perspectives Requirement.

(Cross-listed with AN S, FS HN, VDPAM). (1-0) Cr. 1. S.

Prereq: Credit or enrollment in FS HN 101 or FS HN 272 or HSP M 233; FS HN 419 or FS HN 420; FS HN 403
Capstone seminar for the food safety minor. Case discussions and independent projects about safety issues in the food system from a multidisciplinary perspective.

Cr. arr. Repeatable.

Prereq: Sections B-E: Program approval; Section H: Full membership in Honors Program

Cr. arr. Repeatable.

Prereq: Sections B-E: Program approval
Independent Study in Hospitality Management.

Cr. arr. Repeatable.

Prereq: Sections B-E: Program approval; Section H: Full membership in Honors Program

Cr. arr. Repeatable.

Prereq: Sections B-E: Program approval; Section H: Full membership in Honors Program

Cr. arr. Repeatable.

Prereq: Sections B-E: Program approval; Section H: Full membership in Honors Program

Courses primarily for graduate students, open to qualified undergraduates:

(0-1) Cr. 1. F.SS.


Focus on teaching and research scholarship involving the hospitality industry.

(0-1) Cr. 1. Repeatable. S.SS.


Focus on current issues related to the hospitality industry.

(3-0) Cr. 3. Alt. F., offered even-numbered years.

Prereq: HSP M 433
Concepts of financial management applied to strategic decision making.

(3-0) Cr. 3. Alt. S., offered odd-numbered years.

Prereq: AESHM 438
Theories of human resources management. Practices and principles related to development of management personnel.

(3-0) Cr. 3. Alt. F., offered odd-numbered years.

Prereq: AESHM 340
Application of marketing principles in developing effective marketing strategies for hospitality, apparel, and retail organizations. Evaluation of multi-dimensional marketing functions in hospitality organizations.

(3-0) Cr. 3. Alt. S., offered even-numbered years.

Prereq: Courses in MKT, FIN, MGMT, and HSP M. Permission of instructor
Strategic management process as a planning and decision-making framework; integration of human resources, operations, marketing, and financial management concepts.

(Dual-listed with HSP M 487). (2-3) Cr. 3. F.

Prereq: HSP M 380, HSP M 380L
Exploration of the historical and cultural development of the world food table. Creative experiences with U.S. regional and international foods. Application of management and financial principles in food preparation and service in fine dining settings. Individual special problems.
Meets International Perspectives Requirement.

Cr. arr. Repeatable, maximum of 3 credits.

Prereq: 9 credits in HRI at 400 level or above; application process
Topics in hospitality management.

Cr. arr. Repeatable, maximum of 3 credits.

Prereq: 9 credits in HSP M at 400 level or above; application process.

Cr. arr. Repeatable, maximum of 3 credits. F.S.SS.

Prereq: 9 credits in HSP M at 400 level or above; application process
Special topics in tourism.

Cr. arr. Repeatable, maximum of 3 credits.

Prereq: 9 credits in HSP M at 400 level or above; application process.

Cr. arr. Repeatable, maximum of 3 credits.

Prereq: 9 credits in HSP M at 400 level or above; application process.

Cr. arr. Repeatable, maximum of 3 credits.

Prereq: 9 credits in HSP M at 400 level or above; application process.

Cr. arr.


Creative component as arranged with instructor.

Courses for graduate students:

(2-0) Cr. 2. S.SS.

Prereq: Enrollment in PhD program
Development of professional written communication with emphasis on abstracts, proposals, manuscripts, and technical reports.

Cr. arr. Repeatable, maximum of 4 credits. F.S.SS.

Prereq: Permission of instructor; enrollment in PhD program
Advanced administrative problems; case studies in foodservice and lodging organizations.

(3-0) Cr. 3. Alt. S., offered odd-numbered years.

Prereq: HSP M 433; Enrollment in PhD program
Theories and research in financial management with emphasis on financial performance and financing decisions.

(3-0) Cr. 3. Alt. F., offered odd-numbered years.Alt. SS., offered even-numbered years.

Prereq: HSP M 538; Enrollment in PhD program
Research in human resources management with an emphasis on organization or unit administration.

(3-0) Cr. 3. Alt. S., offered even-numbered years.Alt. SS., offered even-numbered years.

Prereq: HSP M 540; STAT 401. Enrollment in PhD program
Conceptual and theoretical development of marketing strategies. Analytical and critical review of marketing research and industry practices.

(3-0) Cr. 3. Alt. F., offered odd-numbered years.Alt. SS., offered even-numbered years.

Prereq: Enrollment in PhD program
Analysis and applications of concepts and theories of operations research for lodging operations.

(3-0) Cr. 3. Alt. F., offered even-numbered years.Alt. SS., offered odd-numbered years.

Prereq: Enrollment in PhD program
Advanced graduate course on tourism and destination theories and research. Analysis and application fo theories, research findings, and research methods in tourism and destination management.

(3-0) Cr. 3. Alt. S., offered even-numbered years.Alt. SS., offered odd-numbered years.

Prereq: Enrollment in PhD program
Analysis and application of theories, research, and research methods in foodservice operations.

Cr. arr. Repeatable, maximum of 2 times. F.S.SS.

Prereq: Enrollment in PhD program, application process
Advanced study of current topics in hospitality management.

Cr. arr. Repeatable, maximum of 2 times. F.S.SS.

Prereq: Enrollment in PhD program, application process
Advanced study of current topics in hospitality management.

Cr. arr. Repeatable, maximum of 2 times. F.S.SS.

Prereq: Enrollment in PhD program, application process
Advanced study of current topics in hospitality management.

Cr. arr. Repeatable, maximum of 2 times. F.S.SS.

Prereq: Enrollment in PhD program, application process
Advanced study of current topics in hospitality management.

Cr. arr. Repeatable, maximum of 2 times. F.S.SS.

Prereq: Enrollment in PhD program, application process
Advanced study of current topics in hospitality management.

Cr. arr. Repeatable, maximum of 2 times. F.S.SS.

Prereq: Enrollment in PhD program, application process
Advanced study of current topics in hospitality management.

Cr. arr. Repeatable. F.S.SS.

Prereq: Enrollment in PhD program
Research.