IE 5610: Total Quality Management
Credits: 3. Contact Hours: Lecture 3.
Perspectives for how to analyze and implement total quality management in different organizations, to include manufacturing firms, service industries, the non-profit sector, and government agencies. Topics include the different viewpoints of quality (from the customer, workforce, and process perspective); aligning quality in an organization’s goals; performance measurement; quality in supply chain management; and reliability. Some advanced statistical elements of quality control will also be discussed.