TSM 3100: Total Quality Improvement
Credits: 3. Contact Hours: Lecture 3.
Prereq: (STAT 1010 or STAT 1040); Junior classification
Introduction to the fundamental concepts of TQM - Deming style of management, statistical studies to understand the behavior of products, processes, or services, and how to define and document processes and customer focus. Introduction to continuous improvement tools and methods - emphasis on critical thinking and problem solving skills.
(Typically Offered: Fall, Spring)